Unable to select product on contract

When you have added a (new) product to the product root data and are not able to find the product in the contract screen, there could be several explanations.

The 2 most common reasons are:

  • Not having selected a subsidiary for the product;
  • Having restricted the product for purchase, sales, or both.

In order to resolve this, go to the product in the product root data and check the following fields:

Please make sure the relevant subsidiaries are selected for the product, and make sure the product isn’t restricted for purchase, sales or both.

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Updated on October 14, 2024

FAQ'S

Accounts and Financial

  • Unable to find invoice for export in current month

    Invoices are displayed on the export screen in a particular month. The month of the invoice is taken from the invoice date and not from another date, such as the due date.

    The invoice date is therefore leading in terms of month for export periods. For example: Invoice date 22-05-2022 and due date 15-06-2022. This invoice will appear in the export under the month May.