Excel reports don’t open, or open with error

This can be caused by a number of reasons. The first thing to make sure is that you don’t use your reporting folder in a “one drive cloud folder”. You have to use a local, or network folder in order to open Excel files properly.

You can define the folder by clicking the “define export folder” button in the Excel reporting screen:

If this does not resolve the problem you can also try resetting the report, please click the following link to follow these instructions: reset Excel report.

If this does not resolve the problem either then please contact us regarding this issue!

What are your feelings
Updated on October 14, 2024

FAQ'S

Accounts and Financial

  • Unable to find invoice for export in current month

    Invoices are displayed on the export screen in a particular month. The month of the invoice is taken from the invoice date and not from another date, such as the due date.

    The invoice date is therefore leading in terms of month for export periods. For example: Invoice date 22-05-2022 and due date 15-06-2022. This invoice will appear in the export under the month May.