Unable to delete an order with associated order lines

If you are trying to delete an order but are unable to do so due to the associated orderlines, you must first remove the orderlines. To delete an orderline you also need to delete many other things related to the order/orderlines as mentioned in the steps below.

  • Open the order you want to delete.
  • Delete the purchase and sales invoices associated with the order line. You can delete the invoices by simply clicking the button on the order line that displays the invoice number and then clicking the “Remove” button on the invoice.
    Before deleting the invoices, make sure the invoices are not exported. If exported, you need to first release the invoice in invoice administration to delete an invoice.
  • After deleting the invoices associated with the order line(s), reload the order.
  • Now release the order line by unchecking the “finalized” button (if the order line is finalized) and saving the order.
Example of unfinalizing an order
  • After unfinalising the order, make sure the stock from the order (in the case of purchase or stock relocation orders) is not being used in any other order (back-to-back or sales order). If so, you need to delete the order line(s) using the stock first to remove this orderline and reload the order.
  • One more thing to be considered while deleting an orderline is to check whether any claims have been added to the order. If a claim is associated, you can delete it using the Delete button on the claims tab of the order screen.
    Please note that the claim is a configuration-based feature and needs to be checked only if the feature is enabled for your Qbil-Software setup.
  • After deleting the claim, save the order.
  • Now delete the order line using the delete icon.


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Updated on September 19, 2024

FAQ'S

Accounts and Financial

  • Unable to find invoice for export in current month

    Invoices are displayed on the export screen in a particular month. The month of the invoice is taken from the invoice date and not from another date, such as the due date.

    The invoice date is therefore leading in terms of month for export periods. For example: Invoice date 22-05-2022 and due date 15-06-2022. This invoice will appear in the export under the month May.