Claims

In Qbil-Trade, claims related to an order are tracked in the tab “claims.” If you have a claim related to the order, you can add it here. A claim can be applied to more than one orderline.

An example of a claim added to an order

Users with permission to access the claims tab can make changes to the various claims associated with the order.

Example of claims permission

The “status” drop-down menu provides information regarding the present state of the claims. After the claim has been resolved, the claim’s status on the order can be updated to “solved.” However, when updating the claim’s status to “solved,” you must also include the date of the resolution in the “Solved on” field to easily track the claims.

What are your feelings
Updated on October 15, 2024

FAQ'S

Accounts and Financial

  • Unable to find invoice for export in current month

    Invoices are displayed on the export screen in a particular month. The month of the invoice is taken from the invoice date and not from another date, such as the due date.

    The invoice date is therefore leading in terms of month for export periods. For example: Invoice date 22-05-2022 and due date 15-06-2022. This invoice will appear in the export under the month May.